1. Click on “Returns” tab
2. Select Return by Product or Return by Receipt
3. Scan the item’s barcode or enter receipt’s number, and press enter
4. Click on “Refund” button
![POS Refund](https://samooha.org/wp-content/uploads/2015/02/POS-Refund-1024x533.png)
5. Select mode of refund (Credit Voucher or Cash)
6. Click “OK” button when done
![POS Refund2](https://samooha.org/wp-content/uploads/2015/02/POS-Refund2.png)
Process Flow
![Customer-Returns-Pro-Flow](https://samooha.org/wp-content/uploads/2015/02/Customer-Returns-Pro-Flow.png)