Samooha Support Center – Technical Library
Navigating Samooha Technical Library
Table of Contents
Organization
Settings
Masters
Approval Matrix
Branches
Country and State
Document Sequence
Document Type
Languages
Roles, Access Rights
Tags/Labels
HRMS
HRMS Master
My Profile
Departments
Employees
Expense Category
Mileage Claim Setting
HRMS Transaction
Expense Claim
Approvals
Accounts
Account Masters
Chart of Account
Account Report Mapping
Fiscal Calendar
Banks
Banks Accounts
Customers
Vendors
Employees
Partner Groups
Analytical Groups
Cost Centers
Account Document
Budgets
Currency
Tax Rate
Journal
Payment Terms
Payment Means
Asset Groups
Asset Locations
Assets
Recurring Entries
Analytical Entry Template
Cost Center Entry Template
Tax Rate (Withholding Tax)
Accounts Transactions
Journal Entry
Debit Memo
Credit Memo
Non Trade Invoice
Receipt
Payments
Bank Reconciliations
Account Register
Account Receivable
Account Payable
Tax Register
Approvals
Asset Depreciation
Account Streams
Audit Trail Register
Accounts Reports
Cost Center Register
Treasury / Accounts Dashboard
Accounts Reports
Management Dashboard
Accounts Reports
Sales
Sales Masters
Sales Price List
Trading Terms
Promotions
Customer Product Mapping
Commercial Note
Sell Out Store
Store Model
Zone Groups
Trade Management
Non Trade Order
Sell In Transactions
Sales Order
Proforma Invoice
Sales Invoice
Credit Note
Point Of Sale (Sales module)
Consignment Order
Sell Out Transactions
Store Stock Import
Store Sales
Store Register
Sales Reports
Analytical Group Register
Sales Analysis
Sales Dashboard
Sales Reports
Approvals
Document Approvals
Purchase
Purchase Masters
Vendors
Purchase Price List
Vendor Product Mapping
Purchase Transactions
Item Requisition
Expense Requisition
Purchase Order
Delivery Confirmation
Proforma Invoice
Purchase Invoice
Debit Note
Warehouse Order
Purchase Reports
Purchase Analysis
Purchase Reports
Inventory
Inventory – Masters
Warehouse Master
Account Settings
Account Category
Products
Product Groups
Product Standard Cost
Unit of Measurement
Shipping Method
Inco Terms
Provision Scheme
Customs Duty
Containers
Inbound
Receipt Order
Advance Shipment Notice
Goods Receipt
Customer Returns
Putaway
Outbound
Delivery Order
Picking
Packing
Goods Delivery
Proof Of Deliveries
Vendor Returns
Logistics
Work Order
Work Order
Stock Import
Stock Transfer
Transfer Receipt
Cost Adjustment
Stock Take
Stock Adjustment
Product Assembly
Product Disassembly
UOM Conversion
Internal Transfer
Inventory Reports
Warehouse Register
Locator Register
Inventory Ageing Register
Product Register
Product Ageing Register
Inventory Lot Register
Inventory Lot Register
Packing Register View
Reserved Stock Register
Product Analysis
Supply Chain
Master settings
Demand Group
Forecasting Groups
Sales Days
Day Of Coverage
Vendor Settings
Product Settings
Demand Planning
Sales Trend Model
Sales Forecast
Supply Planning
Purchase Forecast Group
Purchase Forecast
Supply Forecast
Reports
Sales Forecast Register
Supply Forecast Register
Purchase Forecast Register
Project
Project Masters
Account Settings
Account Category
Products
Brands
Brands
Activities
Sales Price List
Purchase Price List
Project Transactions
Projects
Proposal
Purchase Order
Delivery Orders
Invoices
Purchase Vouchers
Retention Claim Invoices
Approvals
Project Register
Point Of Sale (POS)
POS Settings
Keyboard Shortcut
Rounding Rules
POS Masters
Retail Customer
Employees
Payment Means
Reward Points
Redemption Points
Voucher Types
Cash Register
Promotions (POS)
POS Transactions
Point Of Sale Entry
Control Point Of Sale
Ticket History
Point Of Sale (POS module)
Voucher
Print Product Tags
POS Register
Reward Points Register
Cash Book Log
Reports
HR Reports
Inventory – Reports
Inventory Ageing Summary Report
Supply Chain Report
POS Reports
Key In Sales Items
Sales Item Entry
Reward Points
Create Vendor Account
Create Analytical Group
Create Product
Create Products Group / Category
Assign Product Into Groups / Categories
Create Vendor Purchase Prices
Create Retail Sales Price
Modify Retail Sales Price
Create New Purchase Order
Create / Process (Purchase) Proforma Invoice
Create Purchase Invoice
Create Receipt Order
Create Advance Shipment Notice
Create Goods Receipt
Putaway Goods
Print Product Barcodes / Tags
Transfer Stock From Warehouse To Shop
Stock Adjustment
Check If Item Is In Stock In Warehouse
Project Reports
DashBoards
Mobile Solution
Mobile HRMS – My Profile
Mobile Accounts – Statement Of Account Report
Mobile Sales – Sales Orders List
Mobile Sales – Create Sales Order
Scanner Integration
Setting
Login
Picking
Packing
FAQ
Samooha Support Center – Technical Library
Navigating Samooha Technical Library
Table of Contents
Organization
Settings
Masters
Approval Matrix
Branches
Country and State
Document Sequence
Document Type
Languages
Roles, Access Rights
Tags/Labels
HRMS
HRMS Master
My Profile
Departments
Employees
Expense Category
Mileage Claim Setting
HRMS Transaction
Expense Claim
Approvals
Accounts
Account Masters
Chart of Account
Account Report Mapping
Fiscal Calendar
Banks
Banks Accounts
Customers
Vendors
Employees
Partner Groups
Analytical Groups
Cost Centers
Account Document
Budgets
Currency
Tax Rate
Journal
Payment Terms
Payment Means
Asset Groups
Asset Locations
Assets
Recurring Entries
Analytical Entry Template
Cost Center Entry Template
Tax Rate (Withholding Tax)
Accounts Transactions
Journal Entry
Debit Memo
Credit Memo
Non Trade Invoice
Receipt
Payments
Bank Reconciliations
Account Register
Account Receivable
Account Payable
Tax Register
Approvals
Asset Depreciation
Account Streams
Audit Trail Register
Accounts Reports
Cost Center Register
Treasury / Accounts Dashboard
Accounts Reports
Management Dashboard
Accounts Reports
Sales
Sales Masters
Sales Price List
Trading Terms
Promotions
Customer Product Mapping
Commercial Note
Sell Out Store
Store Model
Zone Groups
Trade Management
Non Trade Order
Sell In Transactions
Sales Order
Proforma Invoice
Sales Invoice
Credit Note
Point Of Sale (Sales module)
Consignment Order
Sell Out Transactions
Store Stock Import
Store Sales
Store Register
Sales Reports
Analytical Group Register
Sales Analysis
Sales Dashboard
Sales Reports
Approvals
Document Approvals
Purchase
Purchase Masters
Vendors
Purchase Price List
Vendor Product Mapping
Purchase Transactions
Item Requisition
Expense Requisition
Purchase Order
Delivery Confirmation
Proforma Invoice
Purchase Invoice
Debit Note
Warehouse Order
Purchase Reports
Purchase Analysis
Purchase Reports
Inventory
Inventory – Masters
Warehouse Master
Account Settings
Account Category
Products
Product Groups
Product Standard Cost
Unit of Measurement
Shipping Method
Inco Terms
Provision Scheme
Customs Duty
Containers
Inbound
Receipt Order
Advance Shipment Notice
Goods Receipt
Customer Returns
Putaway
Outbound
Delivery Order
Picking
Packing
Goods Delivery
Proof Of Deliveries
Vendor Returns
Logistics
Work Order
Work Order
Stock Import
Stock Transfer
Transfer Receipt
Cost Adjustment
Stock Take
Stock Adjustment
Product Assembly
Product Disassembly
UOM Conversion
Internal Transfer
Inventory Reports
Warehouse Register
Locator Register
Inventory Ageing Register
Product Register
Product Ageing Register
Inventory Lot Register
Inventory Lot Register
Packing Register View
Reserved Stock Register
Product Analysis
Supply Chain
Master settings
Demand Group
Forecasting Groups
Sales Days
Day Of Coverage
Vendor Settings
Product Settings
Demand Planning
Sales Trend Model
Sales Forecast
Supply Planning
Purchase Forecast Group
Purchase Forecast
Supply Forecast
Reports
Sales Forecast Register
Supply Forecast Register
Purchase Forecast Register
Project
Project Masters
Account Settings
Account Category
Products
Brands
Brands
Activities
Sales Price List
Purchase Price List
Project Transactions
Projects
Proposal
Purchase Order
Delivery Orders
Invoices
Purchase Vouchers
Retention Claim Invoices
Approvals
Project Register
Point Of Sale (POS)
POS Settings
Keyboard Shortcut
Rounding Rules
POS Masters
Retail Customer
Employees
Payment Means
Reward Points
Redemption Points
Voucher Types
Cash Register
Promotions (POS)
POS Transactions
Point Of Sale Entry
Control Point Of Sale
Ticket History
Point Of Sale (POS module)
Voucher
Print Product Tags
POS Register
Reward Points Register
Cash Book Log
Reports
HR Reports
Inventory – Reports
Inventory Ageing Summary Report
Supply Chain Report
POS Reports
Key In Sales Items
Sales Item Entry
Reward Points
Create Vendor Account
Create Analytical Group
Create Product
Create Products Group / Category
Assign Product Into Groups / Categories
Create Vendor Purchase Prices
Create Retail Sales Price
Modify Retail Sales Price
Create New Purchase Order
Create / Process (Purchase) Proforma Invoice
Create Purchase Invoice
Create Receipt Order
Create Advance Shipment Notice
Create Goods Receipt
Putaway Goods
Print Product Barcodes / Tags
Transfer Stock From Warehouse To Shop
Stock Adjustment
Check If Item Is In Stock In Warehouse
Project Reports
DashBoards
Mobile Solution
Mobile HRMS – My Profile
Mobile Accounts – Statement Of Account Report
Mobile Sales – Sales Orders List
Mobile Sales – Create Sales Order
Scanner Integration
Setting
Login
Picking
Packing
FAQ
Knowledge Base
Home
/
Knowledge Base
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Process Flow Diagrams
Customer Returns
Created:
July 20, 2016
/
Author:
Chris Wirianto
Process Flow of Customer Returns
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